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After the player filed a complaint with us, we asked him for more information and invited the casino's representatives to join the discussion. The casino eventually paid the player and confirmed the payment. We marked the complaint as 'resolved' in our system.
Sorry to hear about this situation. You can send us a letter to [email protected] with the subject "CasinoGuru Review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.
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The player's unable to verify himself as the casino is rejecting his documents. It has been resolved.
The complaint was rejected because the player didn't respond to our messages and questions. The player later informed us that the withdrawal was processed, therefore we marked the complaint as resolved.
You can imagine what happened with the 130 euros, convert 1500 euros with 130 euros. That doesn't work, you have the option to buy free spins, but you can do that in the 5 days only once. It happened as it had to, the money is gone. I still don't know who of the ladies was right.
That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.
After our team had intervened and communicated with the casino, the casino had informed the player that his withdrawal had been successfully processed and paid. The player had later confirmed receipt of his funds, and the issue had been resolved.
The player from Quebec faced difficulties finalizing account verification to withdraw funds from a casino. The casino had asked for a statement from the "Interac" account, which the player insisted was impossible, as Interac is an intermediary service and does not provide statements.
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Browse all тут bonuses offered by PinoCasino, including their no deposit bonus offers and first deposit welcome bonuses.
In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at PinoCasino.
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.